Skip to content
Integration Engineering

Business Chat Messaging Setup

Order confirmations, reminders and support replies sent through an official business chat channel, with approved templates and delivery status tracked in your system.

15 working days₹24,999 incl. GST7 deliverables
Overview

What this service covers

Your customers spend their day in chat apps, but official business messaging comes with rules that trip teams up: templates must be approved, a service window restricts what you can send, and opt-outs must be honoured. We complete business verification, draft and submit up to 10 templates for approval, then link the channel with your own systems so order confirmations, dispatch updates and payment reminders are sent automatically. Replies go to your support tool or a simple bot. Delivery, read and failure statuses are written back to your database, consent is handled as required, and costs are modelled against your expected volume.

Deliverables

What you receive

  • Business verification done and the messaging account set up
  • Up to 10 message templates written and sent for approval
  • System events connected so the correct message is sent automatically
  • Customer replies directed to your support tool or a basic bot
  • Delivery, read and failure statuses saved to your database
  • Opt-in and opt-out managed according to platform rules
  • A cost projection based on your expected message volume
How it runs

The work in 4 stages

  1. Stage 1: Verify

    Business verification and the provider account are completed.

  2. Stage 2: Write templates

    Messages are drafted to suit each purpose and sent for approval.

  3. Stage 3: Connect

    Your system events are linked to sending and status updates.

  4. Stage 4: Roll out

    A small pilot group goes first, followed by everyone.

Fit and inputs

Who it suits, and what we need from you

Ideal for

  • Online sellers whose dispatch emails go unopened
  • Service businesses calling customers to confirm bookings
  • Teams paying for SMS that arrives late and is ignored

What we need from you

  • A registered business with the documents the platform requires
  • A phone number not already linked to the consumer chat app
  • A list of events that should trigger a message

You share these through the brief on your order page after checkout.

Why it helps

What changes for your team

  • Messages customers actually read, with delivery confirmed
  • Support chats land in a shared inbox, not on a staff member's phone
  • Templates written to comply with the platform's rules
Questions

Questions about this service

Typically between three and seven days once the paperwork is complete. We prepare the application so it avoids the common grounds for rejection.

The platform bills per conversation, and those rates are revised from time to time. We model your expected volume during setup so costs are clear in advance.

Sometimes, via voice verification. We confirm whether it is possible before starting.

This is a remote service: nothing is shipped physically, and the work is delivered into systems you control. See delivery and handover and refunds and cancellation for the full terms.

Related services

Often considered alongside this one

All Integration Engineering