Terms of Service

These terms are a legally binding agreement between you and Xyverra. They apply to this website and to each service ordered through it. You accept them when you browse the site, open an account or pay for a service. They are an electronic record for the purposes of the Information Technology Act, 2000.

When you place an order, you confirm that you are 18 or older and that you have authority to act on behalf of the business named on the order.

Where you and we have signed a separate written contract or master services agreement, or we have countersigned your purchase order, that document takes priority over these terms on any point where the two conflict. On every point it does not address, these terms continue to apply.

Your contract is with XYVERRA PRIVATE LIMITED, registered at 2ND FLOOR, PLOT NO. C-25, OFFICE NO. 203, GALI NO.5, Guru Nanak Pura, Lakshmi Nagar, New Delhi, East Delhi, Delhi, 110092., GSTIN 07AAACX6465B1ZE, trading as Xyverra.

We carry out the work ourselves as the service provider; we are not a marketplace or a middleman. If we use a specialist for part of a service, we stay fully responsible to you for the whole of the work.

A service is a single piece of technology work with a fixed scope and a fixed price. Before you buy, its page shows the deliverables, the timeline, what we will need from you and the price payable.

• Scope is the list of deliverables shown on the service page on the day you paid. Anything not on that list falls outside the service.
• Deliverables are what we hand over to you, such as source code, infrastructure definitions, pipelines, design files, dashboards, test suites and documents.
• Kickoff is the moment we have your payment, your completed project brief and the access requested on the service page.
• Handover is the moment all deliverables have reached you along with written handover notes.
• Working day means any day from Monday to Saturday, other than public holidays observed at our registered office.

We do not sell physical goods, so nothing is shipped or sent by courier. Buying several units of the same service repeats its scope rather than making it bigger — for instance, two units of a five-endpoint integration give you ten endpoints, not one larger integration.

A service is not a bank of hours, a dedicated team or a retainer. Nothing renews by itself and no notice period applies.

You may check out as a guest or sign in to an account. If you have an account, keeping the password safe and everything done through the account are your responsibility. Please let us know quickly if you think someone else has accessed it. We may suspend an account if we reasonably believe it is being misused, and we will explain the reason.

Selecting a service does not by itself place an order. Your order is placed when checkout is completed, and it is accepted only once our payment gateway confirms the payment and we send you an order confirmation. No contract for the work exists before that point.

We may turn down an order and refund the full amount if:

• we believe the service will not meet your needs and prefer to say so rather than take your money;
• the details provided are incomplete, incorrect or obviously test entries;
• doing the work would break the law, a platform’s policy or someone else’s rights;
• an error in a listing or price is spotted before kickoff;
• we are unable to resource the service within its stated timeline.

• Every price is in Indian Rupees and is inclusive of GST. What you see at checkout is what you pay; no charges are added afterwards.
• We issue a tax invoice showing the GST amount and our GSTIN 07AAACX6465B1ZE, based on the billing details you enter. If you plan to claim input tax credit, enter your registered business name, address and GSTIN in those details.
• You pay by UPI through our payment gateway. Your card numbers, UPI PIN and banking login details never pass through our servers.
• Work only starts after the gateway has confirmed your payment. If the money has been debited but the order is still marked unpaid 48 hours later, send us the order number and UPI reference and we will match the payment.
• We may change our published prices at any time. The price you paid is the price that applies to that service.
• A discount, where shown, is a reduction on our own published price.
• Unless the service page states otherwise, the ongoing cost of third-party services is not included. Cloud usage, software subscriptions, domain and certificate charges, app-store fees and paid API quotas are billed to you directly by the relevant provider.
• If your organisation must raise a purchase order before paying, please contact us with the order details beforehand. Ordering through the catalogue is prepaid.

Every service page gives a timeline in working days. The timeline begins only when we have all three of the following: confirmed payment, your completed project brief, and the access listed on the service page.

• All delivery is remote. Where relevant, work goes into your own repositories and cloud accounts, and handover material is emailed to you and attached to the order in your dashboard.
• Handover includes written notes explaining what was built, the main decisions, how to run it and any known limitations.
• If it looks as though we will miss a date, we will let you know before that date, with the reason and a new date.

Acceptance. You have 7 working days after handover to tell us in writing if anything within the scope is missing or materially incorrect, and we will put it right. If you raise nothing in that time, or you start using the work in production, the service is treated as accepted. Acceptance does not reduce any revision window or the defect remedy in clause 14.

More detail on this process is in our Delivery & Handover Policy.

If a service page includes a revision round, you can use it within the window shown on that page. Revisions are corrections and adjustments that bring the delivered work in line with the agreed scope. Please gather all your revision points into a single list.

Revisions are not a way to alter the brief after the event. The following count as new work rather than revisions:

• deliverables that did not appear in the published scope;
• a switch of direction, platform, framework or design style once work is under way;
• requirements you already had at the briefing stage but did not tell us about;
• rework needed because a third-party system on your side has changed.

Change requests receive a separate written quote with its own price and its effect on the timeline. We do not start any extra work, or charge for it, until you accept that quote in writing.

If we realise during the work that the scope you purchased will not achieve what it is meant to, we will pause and tell you. You can then move to a different service or take a refund under our Refund & Cancellation Policy.

Timelines can only be met if both of us play our part. You agree to:

• give us correct business and billing information and an email address that you check;
• fill in the project brief and supply the repositories, cloud accounts, environments, design files, sample data and access listed on the service page;
• give access with the lowest level of permission the work requires — using your own single sign-on where you have it — and remove that access after handover;
• name one contact who can answer our questions and sign off decisions, and make sure they are reachable while the service is running;
• reply to our questions and review requests within 7 working days;
• confirm that any code, content, design, brand material or data you give us is accurate and that you are entitled to share it;
• use anonymised, masked or synthetic data wherever that is enough, and share live personal data only if the service needs it and a data processing agreement has been signed;
• maintain your own backups, and check and test all work before putting it into production.

Whenever we are waiting on you, the timeline is paused and the delivery date moves back by the same amount of time, without extra cost. If we are still waiting 30 days after our request, clause 16 applies.

Put simply: what we make specifically for you becomes yours, and the general tools we bring with us stay ours.

• What you provide. Any code, content, data, designs, trade marks and brand material you give us remain your property. We get only the licence required to do the work, and it ends at handover.
• What we create for you. Once we receive the full price, all rights, title and interest in the deliverables made specifically for you under that service — including source code, infrastructure definitions, pipeline configuration, design files, documentation and test suites — pass to you, worldwide and permanently.
• Until the price is paid in full, the deliverables belong to us and you may use them for evaluation only. Putting unpaid work into production breaches these terms.
• What we already had. Anything we owned before the service, or build for general use — such as internal libraries, scaffolding, reference architectures, checklists, templates, methods and know-how — stays ours. We remain free to use the general skills and experience we gain from working with you.
• If a deliverable contains our material, you receive a permanent, worldwide, royalty-free, non-exclusive licence to use, host, modify and sublicense it as part of that deliverable, including passing it to a business that succeeds yours or to a future supplier. You may not separate it out and sell it on its own.
• Open-source and third-party components stay under their own licences. We favour permissively licensed dependencies, list each one and its licence in the handover notes, and will check with you before using a copyleft component.
• Publicity. We will not name you as a client, show your logo or describe your systems unless you give written permission.

The design, text, code and catalogue structure of this website are our property and must not be copied or republished without our permission.

Confidentiality works both ways and starts from the very first conversation.

• Confidential information is anything either side shares that is marked as confidential, or that a reasonable person would regard as confidential — for example source code, architecture, credentials, roadmaps, customer lists, commercial terms, security findings and unreleased work.
• Each side will use such information only to carry out the service, share it only with people who need it for that reason, and protect it with at least the same care it gives its own confidential information.
• These duties do not cover information that becomes public without any breach, that was already lawfully held, that is developed independently, or that must be disclosed by law or court order. In the last case, the party making the disclosure will inform the other beforehand unless it is prohibited from doing so.
• These duties last for 3 years after the service ends, and without time limit for source code, security findings and trade secrets.
• Results of a security audit or penetration test are reported to you alone and are never published, sold or passed to anyone else without your written consent.
• If you would like a non-disclosure agreement signed before you share a brief, just ask.

Access to your systems should have an expiry and be removed at handover. Please do not share credentials by chat or email; use a secrets manager or your own identity provider instead.

Our handling of personal data about you — your account, billing, order and brief details — is set out in our Privacy Policy, which has been prepared with reference to the Digital Personal Data Protection Act, 2023.

If a service means we must process personal data about your users, you stay the Data Fiduciary and we follow your documented instructions. In that situation we will sign a data processing agreement with you before starting, covering purpose limitation, security measures, sub-processing, breach notification and deletion when the service ends.

• Cloud platforms, software subscriptions, APIs, app stores, registries, CI services and domain registrars are signed up for by you, in your own name, and you pay them directly, so there is nothing to move across if you stop working with us.
• We do not control their availability, pricing, limits, policies or decisions about your account. We are not liable for outages, suspensions, breaking changes or price rises made by third parties, though we will point out any risks we can foresee.
• If the work relies on a paid licence, plan or quota, the service page will say so. Buying it is your choice and your cost unless we agree otherwise in writing.
• The terms of third-party licences — open source, commercial libraries, fonts, stock assets and AI model providers — apply to you just as they apply to us. We list them in the handover notes.

We will not build, host, run or advise on anything designed to:

• break Indian law, or the law of the place where the system will be used;
• operate unlicensed gambling or lotteries, or deal in narcotics, weapons or counterfeit goods;
• create or spread malware, credential harvesters, botnets or ransomware;
• scrape or spam against another platform’s terms, or send unsolicited bulk messages;
• track, profile or monitor identifiable people without a lawful basis and without their knowledge;
• host content that exploits children or is otherwise unlawful;
• make misleading claims about finance, health or investments;
• infringe another person’s intellectual property, privacy or publicity rights.

You also agree not to probe, overload, reverse engineer or disrupt this website, scrape the catalogue, or use the site to place fraudulent orders.

If we discover our work is being used for any of these purposes, we will stop straight away and report it where the law requires us to. In that case no refund is payable for work already done.

What we promise.

• The work will be carried out with reasonable skill and care by people with experience in the technology involved.
• At handover, the deliverables will match the scope published on the service page in all material respects.
• We are entitled to grant the rights set out in clause 9 and, as far as we know, the work we create does not infringe any third party’s intellectual property.

Defect remedy. If you report a material defect caused by our work (and not by a change on your side) within 15 days of handover, we will fix it free of charge. That fix — or, where it cannot be fixed, a refund under our Refund & Cancellation Policy — is your main remedy.

What we do not promise.

• That any software will be completely free of defects.
• That the work will keep working without change as operating systems, runtimes, browsers, cloud services and third-party APIs evolve.
• Any business or operational result, such as revenue, conversion, uptime, latency, search ranking, funding or savings.
• That a security review, audit or test will uncover every vulnerability. An assessment reports what was found within the agreed scope and time and does not certify that a system is secure.
• That this website or the dashboard will always be available without interruption.

As far as the law allows, all other warranties, conditions and terms implied by statute or common law are excluded.

• Our total combined liability arising out of or connected with a service, on any legal basis, will not exceed the amount you actually paid for that service.
• Neither side is liable for indirect or consequential loss, including lost profit, revenue, data or goodwill, business interruption, wasted management time or expected savings.
• We are not liable for losses that result from you not keeping backups, not testing before release, not keeping dependencies patched after handover, or not acting on a risk we raised in writing.
• Any claim must be made within 12 months of the handover date of the service concerned.

Nothing in these terms restricts liability that the law does not allow to be restricted, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence. Your statutory rights as a consumer remain unaffected.

You can stop ordering from us whenever you like. There is no minimum term, no automatic renewal and no notice period.

We may pause work on a service, or end it, if:

• a payment fails, is reversed or is subject to a chargeback;
• information, approvals or access we asked for are still outstanding 30 days after we asked;
• clause 13 has been breached;
• carrying on would put us in breach of the law or of a professional duty;
• either side becomes insolvent or stops trading.

If a service ends, the price for work already carried out is still payable, and anything paid for but not delivered is refunded under our Refund & Cancellation Policy. Paid work in progress is handed over as it stands, documented as far as it has got, and our access to your systems is removed. Clauses 9, 10, 11, 14, 15 and 18 continue to apply after a service ends.

Neither side is responsible for delay or failure caused by events outside its reasonable control, such as natural disaster, fire, flood, epidemic, war, civil unrest, government action, failure of national power or telecommunications networks, a major cloud or internet outage, or industrial action (except by the affected party’s own staff).

The obligations affected are put on hold while the event lasts, and we will quickly tell you what has happened and how it changes your timeline. If the event lasts more than 30 consecutive days, either side may end the affected service by giving written notice, and we will refund the price of anything not yet delivered.

These terms, and any dispute connected with them, are governed by the laws of India.

Before starting formal proceedings, please use our grievance redressal process. If the issue is still not resolved, both sides will make a genuine effort to settle it within 30 days of a written notice of dispute.

If that fails, the courts with jurisdiction over our registered office (the address in clause 2) have exclusive jurisdiction. Nothing here takes away your right to go to a consumer commission under the Consumer Protection Act, 2019.

• Notices. Any notice under these terms must be given in writing, by email to info@xyyverra.com, or by post to our registered address.
• Transfer. You may not transfer this agreement to anyone else without our written consent, which we will not refuse unreasonably. We may transfer it to a business that takes over ours, without affecting your rights.
• Subcontracting. If we bring in a specialist for part of a service, we remain answerable for their work as though we had done it ourselves.
• No partnership. These terms do not create a partnership, joint venture, agency or employment relationship.
• Non-solicitation. Neither side will try to recruit the other’s staff who worked on a service, while it runs or for 6 months after it ends. Replying to a public job advert does not count as solicitation.
• Severability. If any clause is found to be unenforceable, the remaining clauses stay in force and that clause is limited only as much as necessary.
• No waiver. Choosing not to enforce a right on one occasion does not mean giving it up.
• Entire agreement. These terms, the service page you ordered from, and any document signed by both sides make up the whole agreement. Spoken statements are not part of it unless confirmed in writing.
• Language. If versions differ, the English version of these terms applies.
• Updates. We may amend these terms. Each order is governed by the version published when it was placed, and the date at the top of this page identifies the current version. Significant changes are highlighted on this page.

If anything in these terms is unclear, please ask us before you place an order. We will gladly explain it in writing.

• Email: info@xyyverra.com
• Phone: 7042873795
• Registered office: 2ND FLOOR, PLOT NO. C-25, OFFICE NO. 203, GALI NO.5, Guru Nanak Pura, Lakshmi Nagar, New Delhi, East Delhi, Delhi, 110092.
• Formal complaints: use our grievance redressal process, which explains our response times.

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