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Data Intelligence

Source-Cited AI Helpdesk

A RAG assistant that answers questions from your own documents, shows the passage each answer comes from and says clearly when it cannot find one.

22 working days₹48,999 incl. GST7 deliverables
Overview

What this service covers

A generic AI assistant can only guess about your business, because it has never seen your documentation. Our RAG service works over the material you supply, such as policies, manuals, help articles and contracts, stored as embeddings in a vector store, with retrieval tuned against a set of questions you have signed off. Every answer shows its source passage, and when your documents do not cover a question, the assistant says so. We measure accuracy and refusal behaviour rather than taking either on trust.

Deliverables

What you receive

  • Ingestion of portable document files, word-processor files, web pages and wiki pages
  • Embeddings and chunk sizes tuned to your documents, stored in a vector database
  • Question-answering service that cites a source for every reply
  • Chat widget for your website, or a bot inside your team chat
  • 50-question evaluation set, with scores recorded pre- and post-tuning
  • Safeguards against off-topic questions and prompt injection attempts
  • Monthly cost projection based on your expected query volume
How it runs

The work in 4 stages

  1. Stage 1: Document preparation

    Your documents are collected, duplicates removed and the content cleaned.

  2. Stage 2: Assistant build

    We build document loading, search and the reply generator.

  3. Stage 3: Accuracy tuning

    We score replies using your question set and adjust retrieval until results improve.

  4. Stage 4: Pilot rollout

    A pilot group gets access first, followed by wider release once accuracy holds steady.

Fit and inputs

Who it suits, and what we need from you

Ideal for

  • Support teams answering the same policy questions every day
  • Organisations with internal documents that no one can search
  • Products that require users to read a long manual before starting

What we need from you

  • Your document collection, with the latest version of each file marked
  • 50 real user questions, each with its correct answer
  • A choice of which LLM provider you are comfortable using

You share these through the brief on your order page after checkout.

Why it helps

What changes for your team

  • Answers are grounded in your documents and cite a checkable source
  • Frequently repeated questions no longer turn into support tickets
  • A measured accuracy figure, not an impression from a demo
Questions

Questions about this service

Grounding in your documents and clear refusal behaviour cut invented answers sharply, and we measure how often they still happen. No system like this can guarantee zero, so we give you the measured rate instead.

No. We only use providers whose terms exclude training on your data, or run a model on your own servers if policy demands it.

Typically ₹3,000 to ₹15,000 per month, varying with query volume and the model selected. You get an estimate based on your own usage first.

This is a remote service: nothing is shipped physically, and the work is delivered into systems you control. See delivery and handover and refunds and cancellation for the full terms.

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